1. Introduction
This Privacy Policy explains how SummitShield Roofing collects, uses, discloses, and protects personal information in connection with our roofing-related services, website, communications, estimates, inspections, scheduling, customer support, and related business operations. This Policy applies to individuals in the United States who interact with us, including prospective customers, customers, property owners, tenants, vendors, and visitors to our website or online forms.
For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to a particular individual or household. This may include identifiers, contact details, property-related information, commercial information, internet or electronic activity, and other information described below.
By using our website, requesting a quote, communicating with us, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not provide personal information to us or use our online services.
2. Who We Are and How to Contact Us
SummitShield Roofing provides roofing and related home or property service information, estimates, scheduling, project coordination, and customer communications. Our business address is 245 West 29th Street, Suite 604, New York, NY 10001, US.
If you have questions about this Privacy Policy, wish to exercise privacy rights, or need to contact us about how your personal information is handled, you may email us at hello@summitshieldroofing.com. Please include your name, contact information, and a clear description of your request so that we can respond appropriately.
The effective date of this Privacy Policy is 2026-05-22. We may update this Policy from time to time as our services, legal obligations, or business practices change. When we make updates, we will revise the effective date and post the updated version through our website or otherwise make it available.
3. Personal Information We Collect
We may collect personal information directly from you, automatically through your use of our website, and from service providers, referral partners, publicly available sources, or other third parties. The types of information we collect may vary depending on how you interact with us.
- Identifiers and contact information: name, mailing address, service address, email address, telephone number, and similar details.
- Property and project information: roof type, property condition, photos or descriptions of damage, inspection notes, measurements, appointment details, insurance-related information you choose to provide, and information needed to prepare estimates or coordinate work.
- Commercial information: requested services, estimates, invoices, payment status, service history, warranty-related information, and customer preferences.
- Communications: messages you send to us, call details, emails, text messages, form submissions, reviews, feedback, and customer service records.
- Payment-related information: billing details and transaction information. We may use third-party payment processors and generally do not store full payment card numbers.
- Internet or electronic activity: IP address, device identifiers, browser type, operating system, referring pages, pages viewed, time spent on pages, general location derived from IP address, and interactions with our website or advertisements.
- Professional or vendor information: business contact details and related information if you are a contractor, supplier, adjuster, or other business contact.
- Inferences: preferences or interests inferred from your interactions with our services, such as interest in particular roofing services or service areas.
We do not intend to collect sensitive personal information unless it is necessary for a specific purpose and you provide it voluntarily, such as information included in documents you choose to share with us. Please do not send sensitive information unless it is needed for your request.
4. How We Use Personal Information
We use personal information for legitimate business and operational purposes, including to provide services, respond to inquiries, manage projects, communicate with customers, and improve our offerings.
- To respond to quote requests, inspection requests, service inquiries, and customer support questions.
- To schedule appointments, conduct property assessments, prepare estimates, coordinate roofing work, and manage project communications.
- To process billing, payments, deposits, refunds, warranties, and related administrative tasks.
- To communicate with you by email, phone, text message, or mail regarding your inquiry, appointment, project, account, or service relationship with us.
- To send marketing, promotional, or informational communications where permitted by law and subject to your choices.
- To personalize and improve our website, advertising, customer experience, service offerings, and business operations.
- To detect, prevent, and address fraud, security incidents, unauthorized activity, and misuse of our website or services.
- To maintain records, comply with legal obligations, enforce agreements, resolve disputes, and protect our rights and the rights of others.
- To evaluate and improve contractor, supplier, and vendor relationships.
We may combine information collected from different sources for these purposes, including information you provide online, by phone, in person, or through referral channels.
5. Sources of Personal Information
We collect personal information from several categories of sources. Most information is provided directly by you when you request an estimate, complete a contact form, call us, send an email, schedule an appointment, make a payment, or otherwise interact with our team.
We may also collect information from people acting on your behalf or related to a property, such as a spouse, family member, property manager, tenant, real estate professional, insurance representative, or referral partner. If you provide personal information about another person, you should do so only if you have permission or another appropriate basis to share that information.
We may collect information automatically from your browser or device when you visit our website. This may involve cookies, pixels, log files, analytics tools, and similar technologies that help us understand website performance, user activity, and marketing effectiveness.
We may receive information from third parties such as lead generation providers, advertising networks, analytics providers, payment processors, scheduling platforms, customer relationship management tools, publicly available property records, and service providers that help us operate our business.
6. Cookies, Analytics, and Online Tracking
Our website may use cookies and similar technologies to operate, protect, analyze, and improve the website and our marketing efforts. Cookies are small files placed on your device that allow websites to remember information about your visit. Similar technologies may include pixels, tags, local storage, and software development kits.
We may use essential cookies to enable website functionality, analytics cookies to understand how visitors use our site, performance cookies to improve speed and reliability, and advertising or measurement cookies to evaluate campaigns and show relevant messages. Third-party providers may collect information about your interactions with our website and other websites over time.
You can often manage cookies through your browser settings. If you disable certain cookies, some website features may not function properly. Depending on your state of residence, you may also have rights to opt out of certain targeted advertising, cross-context behavioral advertising, or sales or sharing of personal information as described below.
Our website may not respond to all “Do Not Track” signals. Where required by applicable law, we will honor recognized opt-out preference signals in a manner consistent with legal requirements and the technical capabilities of our systems.
7. How We Disclose Personal Information
We may disclose personal information to third parties for the purposes described in this Privacy Policy. We do not disclose information indiscriminately, and we take steps designed to work with providers that can protect information appropriately.
- Service providers and contractors: companies and individuals that help us provide website hosting, customer relationship management, scheduling, payment processing, marketing, communications, analytics, document storage, accounting, legal, and operational services.
- Roofing and project partners: subcontractors, suppliers, inspectors, consultants, warranty administrators, or other parties involved in evaluating, coordinating, or completing a project.
- Payment and financial partners: payment processors, financing partners if you request financing, and institutions involved in transactions.
- Advertising and analytics partners: providers that help measure website use, evaluate advertising performance, or deliver relevant marketing.
- Professional advisers: attorneys, accountants, insurers, auditors, and consultants.
- Legal and safety recipients: government authorities, courts, law enforcement, regulators, or other parties when we believe disclosure is required or appropriate to comply with law, enforce agreements, protect rights, prevent fraud, or address safety and security issues.
- Business transaction parties: parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction involving all or part of our business.
We may disclose deidentified, aggregated, or anonymized information that does not reasonably identify you, where permitted by law.
8. Selling, Sharing, and Targeted Advertising
Some U.S. privacy laws define “sale,” “share,” or “targeted advertising” broadly. We do not sell personal information for money. However, our use of certain advertising, analytics, or tracking technologies may be considered a “sale,” “sharing,” or use for targeted advertising under laws such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and similar state privacy laws.
Categories of personal information that may be disclosed to advertising or analytics partners may include identifiers such as IP address, device identifiers, internet or electronic activity information, general location derived from IP address, and inferences about interests based on online activity. These disclosures help us understand marketing effectiveness and reach people who may be interested in our services.
If you are a resident of a state that provides opt-out rights, you may request to opt out of sales, sharing, or targeted advertising by contacting us at hello@summitshieldroofing.com. Please include “Privacy Opt-Out Request” in the subject line and provide enough information for us to process your request. You may also use browser or device tools to limit cookies and advertising identifiers.
We do not knowingly sell or share personal information of individuals under 16 years of age.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, warranty obligations, insurance considerations, accounting rules, dispute resolution needs, and legitimate business purposes.
For example, we may keep contact and inquiry records for a period needed to respond to your request and manage follow-up communications. We may retain project, invoice, payment, warranty, and service records for longer periods to administer services, comply with tax and accounting obligations, address claims, and maintain business records. Website analytics information may be retained for shorter periods or in aggregated form.
When personal information is no longer needed, we may delete it, deidentify it, aggregate it, or retain it in accordance with our recordkeeping practices and applicable law. Backup copies may remain for a limited time in secure systems until overwritten or deleted in the ordinary course.
10. Your Privacy Rights and Choices
Depending on your state of residence, you may have certain privacy rights under applicable U.S. state privacy laws, including the CCPA for California residents and similar laws in other states. These rights may include the right to know or access personal information we have collected about you, the right to request deletion, the right to request correction of inaccurate information, the right to obtain a copy of certain information in a portable format, and the right to opt out of sales, sharing, targeted advertising, or certain profiling where applicable.
You may also have the right not to be discriminated against for exercising your privacy rights. We will not deny services, charge different prices, or provide a different level of service solely because you exercised a privacy right, except as permitted by law.
To exercise a privacy right, please contact us at hello@summitshieldroofing.com. We may need to verify your identity before responding to your request. Verification may require us to match information you provide with information we maintain, such as your name, email address, phone number, or service address. If you use an authorized agent, we may require proof of authorization and may also ask you to verify your identity directly, where permitted by law.
Some rights are subject to limitations and exceptions. For example, we may deny or limit a deletion request if we need to retain information to complete a transaction, provide services, comply with legal obligations, protect security, prevent fraud, or exercise legal rights. If we deny a request, we will provide an explanation where required by law. If your state provides an appeal right and you disagree with our decision, you may request an appeal by contacting us at hello@summitshieldroofing.com and stating “Privacy Appeal” in the subject line.
11. Communications and Marketing Choices
We may communicate with you about estimates, appointments, inspections, projects, invoices, warranties, service updates, and other transactional or relationship matters. These communications are necessary to manage our relationship with you and may continue even if you opt out of marketing messages.
If you receive promotional emails from us, you may opt out by following the unsubscribe instructions in the message or by contacting us at hello@summitshieldroofing.com. If you receive promotional text messages, you may be able to opt out by replying with the applicable opt-out keyword, such as “STOP,” where supported. Message and data rates may apply.
Please note that opt-out requests may take a reasonable time to process. We may still send non-promotional communications, such as responses to your inquiries, appointment confirmations, service updates, payment notices, legal notices, and warranty-related communications.
12. Security, Children’s Privacy, and Updates
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, vendor management, secure systems, staff awareness, and other safeguards appropriate to the nature of the information we process.
No method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information, and you should take care when sending information electronically. If you believe that your interaction with us is no longer secure, please contact us at hello@summitshieldroofing.com promptly.
Our services are intended for adults and property-related decision makers. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it. Parents or guardians who believe a child has provided personal information to us may contact us at hello@summitshieldroofing.com.
We may update this Privacy Policy periodically. The updated Policy will be effective when posted or otherwise made available, unless a later effective date is stated. Your continued use of our website or services after an update indicates that you have reviewed the updated Policy. For questions, requests, or concerns, contact SummitShield Roofing at hello@summitshieldroofing.com or by mail at 245 West 29th Street, Suite 604, New York, NY 10001, US.